Your Privacy Matters at 777gden

1 Information We Collect

When you interact with the 777gden platform — whether by registering an account, making a deposit, placing a wager, or simply browsing the site — certain information is collected about you. The categories of personal data we process are described below.

1.1 Information You Provide Directly

When you create a 777gden account or update your profile, you supply us with information including:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including district, division, and postal code for players in Bangladesh).
• Account credentials: Username and hashed password (we never store your password in plain text).
• Verification documents: Copies of your National Identity Card (NID), passport, or other government-issued photo ID submitted during our Know Your Customer (KYC) process.
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details (account name, account number, bank name) used for deposits and withdrawals. We do not store full card numbers; card payments are tokenised via our payment processor.
• Communications: Records of messages you send to our customer support team via Live Chat or email, including the content of those exchanges.

1.2 Information Collected Automatically

When you access 777gden, our servers and analytics systems automatically record certain technical data, including:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
• Usage data: Pages visited, games launched, bets placed, session duration, click paths, search queries made within the platform, and in-game events.
• Transaction data: A complete log of all deposits, withdrawals, wagers, wins, losses, and bonus transactions associated with your account.
• Location data: Approximate geographic location derived from your IP address. We do not use GPS or precise device location data.

1.3 Information from Third Parties

In certain circumstances, 777gden may receive personal data about you from third parties, including:

• Identity verification and fraud-screening providers used to complete our KYC process.
• Payment processors who confirm the status and outcome of deposit and withdrawal transactions.
• Game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) who report game session outcomes and RTP data to us for audit purposes.
• Responsible gaming screening services that may flag accounts associated with self-exclusion registers.

2 How We Use Your Data

777gden processes your personal data only for lawful purposes. The table below sets out the key purposes for which we use your information and the legal basis that supports each use.

Where we rely on your consent as the legal basis for processing — most notably for sending promotional emails or SMS messages about bonuses and new games — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3 Sharing Your Information

777gden does not sell, rent, or trade your personal information to any third party. We share your data only in the specific, controlled circumstances described below, and only to the extent necessary to fulfil the stated purpose.

3.1 Service Providers and Processors

We engage trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors who facilitate deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC platforms that assist us in verifying player identities and screening against sanctions lists.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners who need session identifiers to deliver and audit their games.
• Cloud and hosting providers: Infrastructure partners who host the platform's servers and databases in secure, access-controlled environments.
• Analytics providers: Platforms that help us understand aggregated, anonymised user behaviour to improve the 777gden experience.
• Customer support tools: Live Chat platform providers who facilitate real-time support conversations.

3.2 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are legally required to do so, or where we reasonably believe that disclosure is necessary to:

• Comply with a binding legal obligation or court order.
• Protect the rights, property, or safety of 777gden, its players, or third parties.
• Detect, prevent, or address fraud, money laundering, or other criminal activity.
• Enforce our Terms & Conditions or other agreements.

3.3 Business Transfers

In the event that 777gden undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will provide reasonable notice to affected players and the acquiring entity will be required to honour this Privacy Policy or provide a materially equivalent level of protection.

4 Cookies & Tracking Technologies

777gden uses cookies and similar technologies (such as web beacons, local storage objects, and pixel tags) to provide core platform functionality, improve your experience, and understand how the platform is used. Below is a summary of the cookie categories we use.

Most web browsers are configured to accept cookies by default. You can instruct your browser to refuse all cookies or to notify you when a cookie is being set. However, please note that disabling strictly necessary or security cookies will significantly impair your ability to use the 777gden platform, including logging in and processing transactions. Instructions for managing cookies can be found in your browser's help documentation.

5 Data Security & Retention

5.1 Security Measures

777gden implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data fields stored at rest in our databases, including identity document copies and payment account references.
• Password hashing using a modern, salted cryptographic algorithm — your password is never stored in a recoverable form.
• Two-factor authentication (2FA) available to all players to add an additional verification step to the login process.
• Access controls: Strict role-based access policies ensure that only authorised 777gden personnel can access personal data, and only to the extent required for their specific function.
• Regular security audits: The platform undergoes periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players as promptly as practicable and take all appropriate steps to contain and remediate the incident.

5.2 Data Retention

We retain your personal data for as long as your 777gden account remains active and for a period thereafter as required by our legal and licensing obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account plus a minimum of five years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Customer support communications: Retained for three years from the date of the interaction, unless the record is relevant to an ongoing dispute or legal matter.
• Analytics and usage data: Anonymised and aggregated after 24 months; anonymised data may be retained indefinitely for statistical purposes as it can no longer be linked to any individual.
• Marketing preferences and consent records: Retained for the duration of your account plus two years after account closure.

When retention periods expire, personal data is securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual. Backup copies are purged on a rolling schedule consistent with the above periods.

6 Your Privacy Rights

As a player on the 777gden platform, you hold meaningful rights over your personal data. We are committed to facilitating the exercise of those rights in a timely and transparent manner. Your rights include:

6.1 Right of Access

You have the right to request a copy of the personal data that 777gden holds about you. Upon a valid request, we will provide a summary of the personal data categories we hold, the purposes for which each category is processed, and the retention period applicable to each category.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your account profile page. For changes that require verification — such as a name change supported by legal documentation — please contact our support team.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn the consent on which processing was based, or where processing is unlawful. Please note that we may be unable to delete certain data where we are required by law to retain it — for example, transaction records subject to AML regulations. In such cases, we will explain the specific legal basis that prevents deletion.

6.4 Right to Object to Marketing

You may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, we will immediately cease using your data for marketing purposes. You may exercise this right by updating your communication preferences in your 777gden account settings or by contacting the support team via Live Chat.

6.5 How to Exercise Your Rights

To exercise any of your privacy rights, please contact the 777gden data support team via the 24/7 Live Chat facility or by email at: support at 777gden dot app. Please include your full name, the email address registered to your account, and a clear description of your request. We will acknowledge your request within five business days and aim to fulfil it within 30 days. Complex requests may require additional time, in which case we will keep you informed of the expected resolution date.

7 Third-Party Services

The 777gden platform integrates with a number of third-party services — including game studios, payment gateways, and analytics tools — that operate under their own privacy policies. When you interact with these services through the 777gden interface, your data may be processed by those third parties in accordance with their own terms.

The game studios whose titles appear in the 777gden lobby — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — each operate independently certified platforms. Your in-game session data (such as bet amounts and game outcomes) is processed by the relevant studio's servers to generate and validate game results. These studios are required by their own licensing conditions to maintain appropriate data security standards.

Payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard process your transaction data subject to their own published privacy policies and the regulations applicable to licensed payment service providers. 777gden is not responsible for the privacy practices of these providers and encourages you to review their privacy notices independently.

The 777gden platform does not embed social media widgets, share buttons, or tracking pixels from social media networks that would allow those networks to collect data about your visits to our platform without your explicit consent.

8 Updates to This Policy

777gden reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to the email address registered to your account where the changes significantly affect your rights or our obligations.
• Display a prominent notice on the platform for a reasonable period following the update.

Your continued use of the 777gden platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. The current version of this Privacy Policy is always accessible at 777gden.app/privacy-policy.

If you have questions about any aspect of this Privacy Policy or about how 777gden handles your personal data, please do not hesitate to contact our support team. We are committed to transparency and will respond to all privacy enquiries promptly and in plain language.